Returns & Exchange Policy

Thanks for shopping at brklz!

Happy customers (and happy pups!) are very important to us, so if you are not 100% satisfied with your purchase, we're here to help.

If you’re in a rush, US addresses can return their items back to us at the following link:US Returns & Exchanges

Have other questions? Keep reading:


General stuff:


If you find a discrepancy in your order, it must be reported within 10 business days of receiving your items.

There is a problem with your product? We are so sorry for the inconvenience! Pleasenotify brklz customer service within 30 business days of receiving your order via email at hi@brklz.com.

Gave us the wrong address? If your order has not yet shipped, we may be able to help. Please contact our customer service via email at hi@brklz.com. Brklz is not responsible for incorrect delivery addresses, so please make sure to double check during the checkout process. 

Want to make changes to your order? If your order has not yet been fulfilled, we can help! Please reach out to our customer service via email at hi@brklz.com to inquire about order changes.

All items must be returned to us undamaged and unused to qualify for returns or exchanges.

Personalized items, such as name tags and name plates, are not exchangeable or refundable.

 

Returns


We allow 30 calendar days to return an item from the date it was received to qualify for an exchange or return.

To be eligible for a return, the item must be unused and in the same condition that it was received.

Your item needs to have the receipt or proof of purchase.

All returns made within the US are free. Currently we are not able to cover international return shipping costs.

Brklz is not responsible for lost, stolen, or delayed return packages.

Please send all returns to:

 

Two Dogs LTD

208 Paterson Plank Road

Union City, NJ 07087

USA

 

To start the process please read the information below:


1.Exchanges:

To start the exchange process: 

US addresses: click here to look up your order and print return shipping labels

International addresses: Pleasecontact customer service with your order information via email at hi@brklz.com.


2.Refunds

To return an item: 

US addresses: click here to look up your order and print return shipping labels

International addresses: Pleasecontact customer service with your order information via email at hi@brklz.com. Return items should be shipped to the following address:

 

“Two Dogs”

208 Paterson Plank Road

Union City, NJ 07087

USA

 

Once we receive your item, we will inspect it and send you a notification with the current status.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Currently we do not cover international return shipping costs.



International Return Shipping Costs

Currently we do not cover international return shipping costs.

Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

If you have any additional questions on how to return your item, please contact our customer service: hi@brklz.com



 

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